Thank you for shopping with First Hand Spices. We aim to process and deliver your orders safely and as quickly as possible.

1. Shipping Locations

We currently deliver orders within India.

Delivery availability may vary depending on the customer’s location, courier serviceability, and other logistical factors.

2. Order Processing

Orders are generally processed within 1–2 business days after they are received.

Orders placed on Sundays, public holidays, or during high-demand periods may take additional time to process.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location.

Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, or other circumstances outside our control.

4. Shipping Charges

Shipping charges will be displayed during checkout before the customer places the order.

If your current WooCommerce setup is:

  • Orders below ₹999: shipping charges apply
  • Orders of ₹999 or more: free shipping

you can state that here clearly.

For example:

Free shipping is available on orders of ₹999 or more. Standard shipping charges apply to orders below ₹999.

Only keep this wording if that matches your actual shipping setup.

5. Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery locations.

Customers choosing Cash on Delivery should ensure that someone is available to receive the order and make payment at the time of delivery.

We may restrict or disable Cash on Delivery for certain locations, order values, or repeated unsuccessful delivery attempts.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

  • Name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

First Hand Spices will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery and Returned Orders

If a courier is unable to deliver an order because the customer is unavailable, provides an incorrect address, refuses delivery, or cannot be contacted, the parcel may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

8. Damaged or Incorrect Orders

If your order arrives damaged, opened, or contains an incorrect product, please contact us as soon as possible at:

info@firsthandspices.com

Please include your order number and, where possible, photographs of the parcel and product so we can investigate the issue.

9. Order Tracking

Where tracking information is available, customers may receive shipment or tracking details after the order has been dispatched.

10. Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to courier operations, weather, transportation issues, public holidays, or other circumstances beyond our reasonable control.

11. Contact Us

For questions regarding shipping or delivery, contact:

First Hand Spices
Email: info@firsthandspices.com
Website: firsthandspices.com