Refund & Return Policy

At FirstHand Spices, we take great care to ensure that our products are packed safely and reach you in good condition. As our products are food items, we are generally unable to accept returns once a product has been delivered, except in cases where the item is damaged, defective, incorrect, or otherwise not as described.

Damaged, Defective, or Incorrect Products

If you receive a damaged package, an incorrect product, or an item that appears defective, please contact us within 48 hours of delivery.

Please share:

  • Your order number
  • Clear photos of the product and packaging
  • A short description of the issue

Once we review your request, we may offer a replacement or refund, depending on the situation.

Returns

For hygiene and food-safety reasons, we do not accept returns for products that have been opened, used, or whose seal or packaging has been tampered with.

Returns may only be considered where:

  • You received the wrong product
  • The product arrived damaged
  • The package was defective at the time of delivery
  • The product is significantly different from what was ordered

Please do not return any product without contacting us first.

Refunds

If your refund request is approved, the refund will be processed to the original payment method.

Depending on your bank or payment provider, it may take 5–10 business days for the amount to reflect in your account.

Shipping charges may not be refundable unless the return is due to an error on our part.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used food products
  • Products with broken seals after delivery
  • Items damaged due to improper storage after delivery
  • Products purchased during clearance or final-sale promotions, unless damaged or defective
  • Items returned without prior approval

Missing Items

If an item is missing from your order, please contact us within 48 hours of delivery with your order details and photos of the received package.

Contact Us

If you have any questions about returns, replacements, or refunds, please contact us through our Contact Us page.

We will do our best to review and resolve genuine issues as quickly as possible.